Shipping & Delivery Policy

We deliver to addresses in India only. At checkout we check that the address has a valid state or union territory and a 6-digit PIN code.

Our delivery partners may not serve every PIN code. If we cannot deliver to your address after you have paid, we will contact you and, if delivery is still not possible, cancel the order and refund the full amount paid.

Any delivery charge for your order is shown as a separate line in your cart and at checkout before you pay. If no delivery charge is shown, none applies to that order. The amount you pay is the total shown at checkout.

Delivery happens in two stages:

• Processing: after your payment is verified, we confirm the order, pick and pack it, and hand it to a delivery partner. Orders are not processed until payment has been verified.
• Transit: the time the delivery partner takes to bring the parcel from us to your address. This depends on your location and the delivery partner.

Any delivery estimate we give is an estimate, not a guarantee.

You can follow your order from My Orders in your account. Each order shows its current status (for example confirmed, processing, shipped or delivered) and a timeline of updates.

When your order is shipped, the order page shows the delivery partner's name and, where available, a tracking number and a link to track the parcel on the delivery partner's website.

Please check the recipient's name, phone number, address and PIN code before you pay. The delivery partner may call the phone number given to arrange delivery.

We may not be able to change the address once an order is placed, and we cannot change it after dispatch. If you notice a mistake, contact us straight away with your order number and we will tell you what we can do.

Deliveries can sometimes be delayed by weather, public holidays, local restrictions, high demand or other events outside our control. If your order is taking longer than expected, check the tracking details on your order page and then contact us. We will follow up with the delivery partner for you.

If the delivery partner cannot deliver the parcel, for example because nobody is available, the address is incomplete or the parcel is refused, it may be returned to us.

If the parcel looks damaged or tampered with when it arrives, please take photos of the outer packaging and, if you can, mention it to the delivery person.

If a product arrives damaged, the wrong item is delivered, an item is missing, or tracking shows the parcel as delivered but you have not received it, contact us with your order number and photos where relevant. We will investigate with the delivery partner and resolve it as described in our Cancellation & Refund Policy.

Signed-in customers can open a request from Help & Support and choose the order it is about. You can also contact us at support@zoyur.com. Our Contact Us page lists all the ways to reach us.