Terms & Conditions

These terms apply when you use www.zoyur.com (the “website”) and when you buy products from ZOYUR (“we”, “us”). By using the website or placing an order, you agree to them. Please read them together with our Privacy Policy, Shipping & Delivery Policy and Cancellation & Refund Policy.

The website is operated by ZOYUR.

Nothing in these terms limits any right you have as a consumer that cannot be limited or excluded under Indian law, including the Consumer Protection Act, 2019.

You may browse the website without an account. To place an order you must be able to enter into a binding contract under Indian law (generally, be at least 18 years old). If you are under 18, please shop with the involvement of a parent or guardian.

We currently accept orders for delivery to addresses in India only.

• Give us accurate details and keep your name, email address and delivery addresses up to date.
• Keep your password private. You are responsible for activity on your account.
• Tell us straight away if you believe someone else has used your account.
• We may suspend or close an account that is used for fraud or misuse, or that breaks these terms. Any paid orders on that account will be handled fairly and in line with our policies.

We offer wellness, Ayurvedic and lifestyle products. We take care to describe and photograph each product accurately, but colours, packaging and labels may differ slightly from the pictures, for example because of your screen or a packaging update by the manufacturer. Always read the label on the product you receive.

Information on the website is for general information only. It is not medical advice and is not a substitute for advice from a doctor or qualified practitioner. If you are pregnant, nursing, taking medication, have a medical condition or have allergies, please consult a doctor before using any product.

Prices are shown in Indian Rupees (₹). The amount you will pay, including any discount and any charges that apply to your order, is shown at checkout before you pay. Prices and availability can change at any time, but a change does not affect an order you have already paid for.

Products are subject to availability. If we cannot supply an item after you have paid, or if an item was listed at an obviously wrong price because of an error, we will tell you, cancel that item or order, and refund the amount you paid for it.

1. When you check out, we create your order and reserve the items for a limited time while you pay.
2. You pay online through our payment provider's secure checkout window. Cash on delivery is not currently offered.
3. Your order is placed for fulfilment only after we have verified a successful payment with the payment provider. A success message shown in your browser alone does not confirm payment.
4. If payment is not completed in time, the order is cancelled automatically and the reserved items are released. You can place a new order at any time.

We may decline or cancel an order before it is dispatched if the product is unavailable, the price was listed in error, the delivery address cannot be served, or we reasonably suspect fraud or misuse. If you have already paid, we will refund you under our Cancellation & Refund Policy.

If money is debited from your account but the order does not show as paid, please contact us with your order number. We will check the payment with the provider and either confirm the order or refund the payment.

Delivery is covered by our Shipping & Delivery Policy. Cancelling an order, returns, replacements and refunds are covered by our Cancellation & Refund Policy. Those policies form part of these terms.

• One coupon can be applied per order.
• Each coupon has its own conditions, such as validity dates, a minimum order value, a maximum discount and a limit on how many times it can be used in total and by each customer. The conditions are checked again when you place the order.
• Coupons have no cash value and cannot be exchanged, transferred or sold.
• If an unpaid order is cancelled, the coupon use is given back so it can be used again, as long as the coupon is still valid.
• We may withdraw a coupon or decline its use where it has been obtained or used through misuse.

The ZOYUR name and logo, and the website's content, including text, images, graphics and design, belong to us or to the people who licensed them to us. You may view and print pages for your own personal, non-commercial use. You may not copy, reproduce, republish or use them commercially without our written permission.

When using the website, you must not:

• Place orders using someone else's payment method or personal details without permission.
• Make false claims, chargebacks or return requests, or misuse coupons.
• Buy products for resale without our written agreement.
• Try to access accounts, data or parts of the website you are not authorised to access.
• Interfere with the website, for example by introducing malicious code, overloading it, or scraping it with automated tools.
• Use the website for anything unlawful.

We work to keep the website available and accurate, but it may sometimes be unavailable for maintenance or for reasons outside our control. We may change, add or remove features and products.

We are responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable, losses caused by events outside our reasonable control, or losses caused by misuse of a product contrary to its label or instructions. This does not limit any liability that cannot be limited under applicable law.

If something has gone wrong, please contact us first at support@zoyur.com or open a request from Help & Support in your account. We will try to resolve it quickly and fairly. You may also have the right to approach a consumer commission or other forum under Indian consumer protection law.

These terms are governed by the laws of India.

We may update these terms from time to time. The “Last updated” date at the top of this page shows when they last changed. The terms in force when you place an order apply to that order.